Our sustainable packaging
Your Pena order will arrive safe and sound in our sustainable packaging. We use compostable mailers that are strong, durable and waterproof, so you can be confident your purchase is protected—without harming the planet. These eco-friendly mailers break down naturally in your home compost bin in about six months.
Returns and exchanges
Got a question before you buy? Don't hesitate to reach out via our contact form or email us at info@penapads.pt. We're happy to help you choose the right item.
Cloth pads: For hygiene reasons, we can't accept returns or exchanges on pads once they've shipped. Please take your time to select the perfect ones for you.
Dry bags: If your dry bag isn't quite what you expected, you can request an exchange or refund on unused and undamaged bags within 14 days of arrival. Just get in touch so we can guide you through the process.
Defective items: If you think you've received something faulty, please contact us straight away, describing the issue and including photos. We'll work with you to find a fair solution.
Order processing
Most orders ship within 24 hours of payment (weekends and public holidays excluded). Made-to-order items may require up to 48 hours processing time; you'll be notified of any delays. Order confirmation and tracking information will be emailed to you.
Shipping costs
Shipping costs vary by weight and location and are calculated at checkout. We suggest combining orders with friends or family to reduce costs and emissions.
Free shipping is available for orders over €60 to mainland Portugal, €85 to mainland Spain and €120 to the rest of Europe*.
Customers are responsible for any customs fees.
For orders up to 1kg
| Destination | Shipping costs | Estimated delivery times | |
|---|---|---|---|
| Mainland Portugal | €7.90 | 24 hours | |
| Portugal Islands | €12.30 | within 48 hours | |
| Mainland Spain | €10.10 | within 48 hours | |
| Rest of Europe* | €24.50 | 2 to 7 days depending on destination |
(*) Europe includes Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Slovakia, Slovenia, Sweden and Switzerland.
If your destination is not included, contact us.
Important: Please note that all delivery times are estimates only. Pena is not responsible for damages that occur during the delivery of the order, nor for losses that occur, which are the responsibility of the carrier.
For UK residents
Due to Brexit, UK shipping costs and delivery times are subject to change. Base rates are €24.50 for up to 1kg, €28.80 for up to 2kg, and €33.10 for up to 3kg.
Important: You will be required to pay UK customs tariffs upon delivery. Failure to pay these fees will result in your package being held. We apologise for any inconvenience and hope we can improve shipping conditions for our UK customers shortly.